system relies on real time data, it is critically important to have a
backup, recovery plan in place from the moment a system is installed.
Here is a worksheet you can use to assess the
tangible cost of down time for servers:
Here is a worksheet you can use to assess the tangible
of down time for each piece of the system:
|Cost of failure:||Cost of ongoing support:|
One should also assess the intangible costs of down time.
These costs should be compared to the costs of a back up plan.
See our support offerings that can minimize your actual down time.
Packs: 10 to 100 hourly packs. 2 hour telephone response.
Good for 1 year from date of purchase.
Start: Fixed-fee remote setup or installation service.
Start Onsite: Fixed-fee onsite setup or installation service.
Assist: Quality certified support services for mission critical enterprises.
PowerSpare: Priority hardware replacement plan for mission critical enterprises. http://www.connectrf.com/Documents/powerspare.pdf
Coupons: Coupons for the repair of terminals and printers.
Often, determining the cause of the problem is not easy;
Having access to the technical expertise to diagnose problems is worthwhile.
The cost of support is less than the cost of failure. The cost offsets the risk.