New Programs and Special Offers

The BlanketCare program will supply fast replacement hardware repair service to its customers. This program provides a ready to ship spare service for customers. For service, all calls/cases received before 3:00 P.M. Central Time Monday through Friday will be shipped overnight. Calls/cases received after 3:00 P.M. Central Time Monday through Friday will be shipped the next business day. The system being shipped will be fully configured with the customer's last archived system backup. The replacement system will be installed and tested with remote help from the PowerNet support center. The replacement system will become the new production system for the customer. The replaced system must be returned to Connect for repair. This repaired system replaces the BlanketCare unit shipped to customer and is used for future replacements if needed.

A current configuration backup must be archived by Connect for this program to function properly. The customer must allow Connect to gain access to the production system via the internal modem in the NCU to upload the current configuration. The phone line then can be detached to assure customer security.

Monday-Friday, 9-5 telephone technical support
Quality certified support services
One call, total support
One stop multi-vendor support.We understand each supported manufacturer.
2-hour phone response
Assistance with hardware problem identification
Personalized online web support account
Upgrade assurance, as new releases are available
Instant escalation to engineering if required
Protected, off-site archive of critical system setup and program objects
Special discounts on CWNE (Connect Wireless Network Engineer) training
Only certified resources will deliver support services.
Turnkey replacement, pre-configured and on-site the next business day
Free expansion unit for each 3+ year agreement