A Guide to Recovery from Down Time

When a system relies on real time data, it is critically important to have a
backup, recovery plan in place from the moment a system is installed.


Here is a worksheet you can use to assess the
tangible cost of down time for servers:

Enter the number of employees affected by the outage:
Enter the number of production hours down in the day:
Enter the average hourly cost per employee: $
Daily Down Time Cost: $

Your Approximate Total Cost of Outage
(not including the business impact to your customers)
is the Daily Down Time Cost multiplied by the number of days
that it takes to get the system restored.


Here is a worksheet you can use to assess the tangible cost
of down time for each piece of the system:

  Cost of failure: Cost of ongoing support:
Terminal    
Server    
A/P    
Host software    
Total:    


One should also assess the intangible costs of down time.
These costs should be compared to the costs of a back up plan.


See our support offerings that can minimize your actual down time.

Support Packs: 10 to 100 hourly packs. 2 hour telephone response.
Good for 1 year from date of purchase.
http://www.connectrf.com/Documents/supportpacks.pdf

Quick Start: Fixed-fee remote setup or installation service.
http://www.connectrf.com/Documents/PNQuick.pdf

Quick Start Onsite: Fixed-fee onsite setup or installation service.
http://www.connectrf.com/Resources/powernet/qsonsite.pdf

PowerNet Assist: Quality certified support services for mission critical enterprises.
http://www.connectrf.com/Documents/assist.pdf

PowerSpare: Priority hardware replacement plan for mission critical enterprises. http://www.connectrf.com/Documents/powerspare.pdf

Repair Coupons: Coupons for the repair of terminals and printers.
http://www.connectrf.com/Documents/Repair-a.pdf


Often, determining the cause of the problem is not easy;
Having access to the technical expertise to diagnose problems is worthwhile.

The cost of support is less than the cost of failure. The cost offsets the risk.